Shipping & returns
Getting biocare to you.
Timely delivery matters to us — here's exactly how shipping works, and what happens in the rare case something isn't right.
Free over $49
Contiguous U.S. orders
Within 2 days
Order processing time
2–5 days
Typical delivery window
2:00 p.m. ET
Same-day cutoff
Shipping policy
How & when your order ships
We're committed to getting your order to you as quickly and efficiently as possible.
Shipping rates
- Free shipping on orders of $49 or more (contiguous U.S. only).
- Orders under $49 incur standard shipping rates, calculated at checkout.
Processing times
- Orders are processed Monday–Friday, and we aim to process all orders within two (2) business days.
- Orders placed after 2:00 p.m. ET begin processing the following business day.
- Orders placed on weekends ship the following Monday.
- Orders placed on holidays ship the next business day.
Delivery & tracking
- Most orders within the contiguous U.S. arrive within 2–5 business days after shipment, based on carrier performance.
- Once your order ships, you'll receive a tracking number with delivery updates and confirmation.
- Expedited shipping isn't available at this time, due to ongoing carrier volatility and cost fluctuations.
Please note: Robard/Biocare isn't responsible for lost or stolen packages once marked as delivered. To avoid delays or delivery issues, please confirm your shipping and contact information at checkout.
Return policy
Returns & making it right
All sales are final — refunds are not issued.
As a Certified Safe Quality Food (SQF) manufacturing facility, our Good Manufacturing Practices (GMP) prohibit us from accepting returns of consumable products once they've left our fulfillment center.
That said, your satisfaction matters. If within 14 days of confirmed delivery you receive:
The wrong product
A damaged product
An incorrect shipment
Please contact us and we'll issue a credit (excluding shipping costs) or provide an exchange for product(s) of equal value. Shipping charges are non-refundable.
Need a hand?
We're here to help.
Questions about an order, a delivery, or something that arrived wrong? Reach out and our team will sort it out.